On Call Rotation: The Arithmetic Before the Calendar
An on call rotation starts with headcount arithmetic, not a calendar. Here is the pool size, the shift boundary and the handoff that make one hold.
#on-call
5 posts tagged "On Call".
Incident Management Tools: Buy by the Minute, Not the List
Incident management tools compared by the minute of the outage they serve: detection, paging, coordination, customer comms, and the review the week after.
PagerDuty Integration: Page On-Call from a Monitor
A PagerDuty integration is a service, a key and one HTTP call. Here is the Events API v2 setup, the dedup key that closes incidents, and what to page on.
Incident Response for Uptime: Declare, Route, Resolve
Incident response for a reliability team is a rehearsed procedure: a mechanical declaration threshold, three severity levels and three named roles.
Alert Fatigue: How to Cut Your Page Count
Alert fatigue is a volume problem with a number attached. Count pages per responder per week, then use four levers to cut the ones nobody acts on.